Sign-in Problems¶

Browser sign-in works, but the app does not¶

A browser and a dedicated app may use different authentication methods.

1. Confirm you are using the app recommended in the relevant service guide.
2. Confirm the server address is correct.
3. Remove any old saved server entry and add it again.
4. If using a music app, confirm the server is https://music.blackbox.watch rather than Airdrome.
5. Check whether the app expects service credentials instead of the central Blackbox browser sign-in.

Sign-in fails in the browser¶

1. Confirm you are using the correct Blackbox service address.
2. Try a private/incognito browser window.
3. Complete authentication when redirected to https://auth.blackbox.watch.
4. If authentication succeeds but you are not returned to the service, report the service name and exact error message.

Sign-in fails everywhere¶

Confirm that:

• your username/email is correct;
• your password is being entered correctly; and
• your account has access to the requested service.

If access still fails, contact the administrator without sending your password.