Troubleshooting¶

Start with the symptom that most closely matches the problem.

Quick checks¶

1. Confirm the device has working internet access.
2. Open the service in a normal web browser if possible.
3. Confirm the address begins with https:// and ends in .blackbox.watch.
4. Confirm you are using the address listed in this manual.
5. Sign out and back in.
6. Fully close and reopen the application.
7. Check whether the problem affects one service or all Blackbox services.

Common problems¶

• I can't sign in
• The app can't connect